Introduction

This Privacy Policy applies to all personal information collected by Third Space Pty Ltd via the website and applications. We are committed to protecting your privacy and ensuring you understand how we collect, use, and protect your personal information.

What is Personal Information?

Under the Privacy Act 1988 (Cth), "personal information" means information or an opinion about an identified individual or an individual who is reasonably identifiable. This includes information that is recorded in any material form.

What Information Do We Collect?

The personal information we collect may include:

IP Address
Email Address
Phone Number
First and Last Name
Address and Location Data
Audio recordings and meditation sessions (optional)
Usage patterns and interaction data
Device information and cookies

How We Collect Your Information

We collect personal information:

When you create an account or register on our website
When you submit information through forms or surveys
When you interact with our VR applications and services
Through cookies and similar tracking technologies
When you contact us directly

Purpose of Collection

We collect personal information to:

Provide and improve our services
Customise your experience
Support and assist you
Send direct marketing material (with your consent)
Comply with legal and regulatory obligations
Conduct research and analytics

We will only use sensitive personal information (such as wellness-related data) with your explicit consent and for the purpose you provided it.

Disclosure of Information

We do not disclose personal information to third parties without your consent, except where required by law or to service providers who assist us in operating our website and delivering services. Service providers are contractually bound to maintain the confidentiality of your information.

Direct Marketing

By using our services, you consent to receiving direct marketing material from us. You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Access and Correction

You have the right to access personal information we hold about you and to request that we correct any inaccurate information. To request access or corrections, please contact us using the details below.

Data Security

We implement security measures to protect your personal information. All data is encrypted in transit and at rest. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Overseas Transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request overseas transfer, the overseas recipient will not be required to comply with the Australian Privacy Principles.

Cookies

We use cookies to enhance your experience on our website. You can control cookie settings in your browser, though some features may not work properly if cookies are disabled.

Complaint Procedure

If you have a complaint about how we handle your personal information, please contact us at support@thirdspacevr.com. We will respond to your complaint within 30 days.

For further assistance, please reach out to our team at support@thirdspacevr.com.

Contact Us

For privacy inquiries or to exercise your rights, please contact:
Email: support@thirdspacevr.com
Address: Third Space Pty Ltd, Australia
ABN: 24 647 713 166

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and we will notify you of significant changes via email if you have provided us with your contact information.